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Use Code "WELCOME15" To Get 15% Off Your First Order

Lifetime Tarnish Warranty On Every Piece

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Shipping policy

Estimated Delivery Times

  • United Kingdom: 5–10 business days (subject to future updates)

  • United States: 5–12 business days

  • Australia: 7–14 business days

  • Canada: 7–14 business days

  • Europe: 6–15 business days

  • Other Countries: 10–15 business days

Important Information

Orders typically ship within 1–2 business days from our warehouse after being placed.
Delivery durations can vary based on the shipping provider, and delays may occur due to factors like seasonal demand, weather conditions, or traffic.
Orders going to remote locations might take longer—up to 4–6 weeks in rare cases.
Please double-check your shipping address, as Baymont is not liable for delays, incorrect addresses, or lost parcels once the package has left our facility.
At this time, we do not offer expedited shipping.

Where We Ship

Baymont delivers to most countries, including the UK, US, Australia, Canada, and across Europe.
We are currently unable to ship to French Polynesia, Russia, or China.

Order & Shipping Process

Once your order is submitted, you’ll receive a confirmation email.
Most orders are processed and dispatched within 1–2 business days, though occasional delays may occur.
After your order is shipped, delivery usually takes 5–15 business days depending on your location.
You’ll get a tracking number via email so you can follow your shipment through our tracking page. Notifications will also be sent once your order has been shipped and when it is delivered.

Track Your Order

If you haven’t received a confirmation email, the email address might have been entered incorrectly.
Please contact our support team at baymontjewelry@gmail.com with your full name, shipping address, and phone number so we can help locate your order.

Checking Order Status

To view your order’s progress, go to our tracking page and enter your order number along with your email.
Statuses include: Order Placed → Processing → Ready to Ship → In Transit → Out for Delivery → Delivered

Cancellations & Order Changes

Our team starts working on your order quickly, so we cannot guarantee cancellations or changes once an order is submitted.
If you made a mistake in your shipping address, please contact us immediately at baymontjewelry@gmail.com.

Trouble Completing an Order

If you're having issues placing an order, here are a few suggestions:

  • Check your internet connection

  • Try a different browser or device

  • Make sure your card is approved for international transactions

  • Use an alternative payment method or reach out to your bank

If problems continue, reach out to our team at baymontjewelry@gmail.com.

Delayed or Missing Orders

We strive to ensure smooth deliveries, but unexpected delays may occasionally occur.
If your parcel hasn’t arrived, please first confirm the shipping address was entered correctly.
If it’s been more than 30 days since your order was placed, email us at baymontjewelry@gmail.com, and we’ll do our best to help.

If your order status shows "Delivered" but you haven’t received it:

  • Check around your property and ask nearby neighbors

  • Allow 3 business days for potential delivery updates

  • If the package is still missing, file a claim with your local delivery service

  • Contact us within 7 business days at baymontjewelry@gmail.com for further assistance

Incorrect or Missing Items

If you receive the wrong product or something is missing, please contact us within 3 business days of receiving your order.
Include your order number, a photo of what you received, and a clear image of the shipping label.
Our support team at baymontjewelry@gmail.com will investigate and resolve the issue.

Warranty Policy

Color Warranty – Lifetime Coverage

If your jewelry shows significant discoloration of gold or silver, you're eligible for a replacement or store credit—there’s no expiration for these claims.
Store credit is calculated based on the original purchase discount. Gifted items are eligible only for store credit.
Keep the original item, as it may be needed for future claims.
This warranty applies only to purchases made directly through our website. Free gifts or mystery items are excluded.

Covered:

  • Major fading or discoloration of gold or silver finishes

Not Covered:

  • Lost items

  • Pearls changing color

  • Regular wear and tear (scratches, dents)

  • Damage from misuse or poor storage

To file a claim, email baymontjewelry@gmail.com with:

  • Your current shipping address

  • Order number

  • Item name and description of the issue

  • Clear photos of the damage

Broken or Defective Product – 90-Day Warranty

If your item arrives broken or develops a fault due to manufacturing issues, you're covered for 90 days after delivery.
Approved claims qualify for a replacement or store credit. Gifted items qualify for store credit only.

Covered:

  • Manufacturing defects or production faults

Not Covered:

  • Lost items

  • General wear and tear

  • Damage due to improper use or handling

To submit a claim, send the following to baymontjewelry@gmail.com:

  • Current shipping address

  • Order number

  • Description of the problem and the item involved

  • Photos (and a video if applicable, e.g., for broken clasps)